North Florida RMC Pharmacy 5S Project

This project focused on re-organizing the hospital pharmacy.

We evaluated workflows, changing how materials and paperwork moved through the pharmacy. This reduced accidents, mistakes and wasted time searching.

Pharmacists may be at different workstations every shift, so we standardized them all.

Key Issues Tackled by this Project

  • Cluttered storage room, causing excessive movement and safety issues;
  • Disorganized refrigerated medication storage, leading to searching;
  • Cluttered buyer workstation with poor storage of meds to be returned; and
  • Poor internal communication methods with buyer, causing dissatisfaction.

Project Results

5S Score for the North Florida RMC Pharmacy ProjectThis project showed measurable improvement in the pharmacy work areas that was sustained in the months following the project.

Learn more about the 5S Score.

 

Before the Project

Inconsistent Pharmacist Workstations at North Florida RMC Pharmacy - Pre-Project

Inconsistent Pharmacist Workstations (Photo: Keith Poole)

Cluttered Storage Room at North Florida RMC Pharmacy - Pre-Project

Cluttered storage room (Photo: Keith Poole)

Disorganized Refrigerators at North Florida RMC Pharmacy - Pre-Project

Disorganized Refrigerators (Photo: Keith Poole)

Cluttered Workstations at North Florida RMC Pharmacy - Pre-Project

Cluttered Buyer Workstation (Photo: Keith Poole)

During the Project

As part of our process improvement efforts, we engage the staff. Those closest to the work know best about what is causing stress in the system. By sharing best practices from other hospitals, staff can imagine how things could run more smoothly in their operations.

The pharmacy team discusses standards at North Florida RMC - during project roll-out

The pharmacy team discusses standards (Photo: Keith Poole)

The team works together to try new options - North Florida RMC Pharmacy - during project roll-out

The team works together to try new options (Photo: Keith Poole)

Discussing Refrigerator Reorganization at North Florida RMC - during project roll-out

Discussing Refrigerator Reorganization (Photo: Keith Poole)

Sorting Objects at a Workstation at North Florida RMC - during project roll-out

Sorting Objects at Buyer Workstation (Photo: Keith Poole)

After the Project

Organized Consistent Workstation - on desk and in the drawer - North Florida RMC - post-project

Organized, Consistent Workstation – desk and drawer (Photo: Keith Poole)

Clearer and Safer Storage Room at North Florida RMC Pharmacy - Post-Project

Clearer and Safer Storage Room (Photo: Keith Poole)

Organized and Clearly Labeled Organizers at North Florida RMC Pharmacy - Post-Project

Organized and Clearly Labeled Refrigerators (Photo: Keith Poole)

Organized Work Station at North Florida RMC Pharmacy - Post-Project

A Buyer Workstation that Works (Photo: Keith Poole)